Fixing Error 2739 When Installing Adobe CS3 on Vista 32
April 19th, 2007 | 98 Comments
When installing Adobe CS3 on Vista, you might run into an Internal Error 2739 that prevents your setup from proceeding. Adobe is currently addressing this issue here, and they have working instructions for the 64-bit version of Vista, but it looks like they are still working on updating the instructions for the 32-bit version:
If you are running Vista 32, in this post I will briefly address the missing steps needed between steps 2 and 3 to get CS3 installed. Like the tagline on their support site says, this error is caused by a registration issue with the jscript.dll file.
To register your DLL file, click on your Start orb. Type in the words cmd:
After you typed cmd, you should see the cmd (Command Prompt) icon appear as your search result. Right click on that result and select “Run as Administrator”:
Your command prompt running with administrator privileges will now appear. From this prompt, type the following and press Enter:
regsvr32 jscript.dll
After you type the above and press Enter, you will receive a confirmation dialog box informing you that the registration was successful:
That’s all there is to it. Now, you can go back to run your installer again. This time everything should work, and you’ll be presented with the spiffy new installer – well, new if you only used Macromedia’s products and were more familiar with their less spiffy installers:
If you are running the 64-bit version of Vista, be sure to follow the full instructions from the Adobe Technote link, for the instructions for registering the dll are not the same as what I presented in this post.
Future Flash-related articles on the site will focus primarily on Flash CS3/ActionScript 3.0, and I have a few .NET and Blend specific tutorials in the pipeline also.
Cheers!
Kirupa 
April 24th, 2007 at 6:58 pm
Thanks for the tips!
April 25th, 2007 at 5:32 pm
Kirupa,
Thank you! This worked perfectly
JD
April 28th, 2007 at 7:10 am
Thank you Kirupa! I was dying to get it working
May 2nd, 2007 at 12:22 am
[...] It turns out the installer hobbits are not pleased with me, for I ran into another temporarily installation hitch. When attempting to install the new Visual Studio Orcas Beta 1 preview, I received the following error screen after the installer started: [...]
May 2nd, 2007 at 12:31 am
Thanks!
Saved my bacon!
May 2nd, 2007 at 6:13 am
thanks much
May 3rd, 2007 at 2:37 pm
thank u very very very much!
May 4th, 2007 at 4:26 am
I was looking for a Error 2739 solution to install the CS3 suite.
You’ve helped me out, it works like a charm now.
Thank you very much.
May 4th, 2007 at 6:42 am
Great tip, but wait a sec, wasn’t .NET supposed to do away with this sort of shizizzle!!! So now using the latest version of industry standard software, on the latest Windows OS, presumably with the latest .NET stuff all installed and ready to go, we STILL have to bring up the old cmd prompt and give it the old regsvr32 command. Great. Thanks Microsoft, another broken promise.
May 4th, 2007 at 7:30 am
Installers are tricky thinigs. If the Adobe installer was writen in .NET, then presumably something from .NET could help. The Adobe installer, as far as I can tell, seems to be using HTML/JavaScript for something – hence why registering jscript.dll is necessary for getting it to work.
May 9th, 2007 at 7:49 pm
Thanks Dude. How the heck did you figure that out?
May 9th, 2007 at 9:02 pm
I wish I had a clever/brilliant explanation, but I simply looked at the (then) unfinished Adobe technote’s Step 3 and filled in the missing steps.
Cheers!
Kirupa
May 11th, 2007 at 9:57 am
Thanks mate!
May 13th, 2007 at 9:44 am
Thanks for your help giving by reisterint jscript.dll. It helped me, as well
May 15th, 2007 at 10:01 am
Thank you. It beats calling Adobe and waiting on the phone for hours just to get anyone to assist you.
May 17th, 2007 at 1:52 am
Tks!!! It just work… Tks… tks… tks!!!
May 17th, 2007 at 9:28 am
Thanks,
it worked…
help on right time…
=)
May 18th, 2007 at 9:52 am
Thanks! I was just about to explode when my newly arrived CS3 box prompted me with this error.
May 23rd, 2007 at 3:08 pm
thanks for your post,it saved me
May 24th, 2007 at 5:17 am
Dear your tips are very help full, IS it possible to do sm business pls let me know
regards
lucky
June 4th, 2007 at 8:04 pm
Thanks! Very helpful post!
June 11th, 2007 at 3:35 pm
great tip, i thought it was just a matter of restarting my pc
July 3rd, 2007 at 3:06 pm
i need to know how to install this on a 64 bit machine. the links in article are down. if anyone knows how plz help.
July 3rd, 2007 at 9:02 pm
GWash – try this for Vista 64: http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401521&sliceId=1
July 9th, 2007 at 12:45 am
WOOT WOOT THANKS!!!
July 12th, 2007 at 4:03 pm
Hey buddy Thnx. It works.
August 13th, 2007 at 11:41 am
Thanx, will repost this article if this is ok? I only had problems when updating / uninstalling components! Strange!
August 13th, 2007 at 11:54 am
[...] http://blog.kirupa.com/?p=85 [...]
August 27th, 2007 at 10:00 pm
Thanks a million!!
September 12th, 2007 at 3:50 pm
Thanks a lot!!!
This really works… Before this I wasn’t able to start setup. But now it’s possible.
September 13th, 2007 at 12:56 pm
Hi Kirupa,
this is nice tutorial, unfortunatly, when i got a msg that you have to register your cs3 copy, before that you can’t use this software, so I uninstall all CS3 from my Vista-32it, BUT now, when I try to install, nothing is working…I can’t install ANY adobe cs3 softwares…CAN you help with this…Thanks a million…!!
September 13th, 2007 at 7:33 pm
Yug – unfortunately, I don’t know how to fix that
That might be something to contact Adobe Support with.
September 16th, 2007 at 1:38 pm
Thanks man! i had to use a similar workaround to fix updates to Quicktime and Itunes.
kirupaEdit: Cleaned up some unnecessary text.
September 23rd, 2007 at 2:37 pm
Thanks, it worked
September 28th, 2007 at 1:51 am
[...] Merci : kirupa.com You can leave a response, or trackback from your own site. RSS 2.0 [...]
September 29th, 2007 at 9:12 am
Call for DllRegisterServer Failed …
PLS Help.
September 29th, 2007 at 1:17 pm
Ruben – are you running as an administrator?
October 20th, 2007 at 10:22 am
Dear Kirupa,
I just bought adobe flash cs3. I am on windows xp.
When I try to install it it says
“The software cannot be installed because JScript is not properly installed. Please repair Jscript and restart installer”.
Would you know what I should do?
Thanks for your great help!
best wishes,
srini
October 20th, 2007 at 7:03 pm
Srini – you’ll need to register the dll responsible for jscript. Unfortunately, I do not have access to a WinXP machine, but I think the steps should be similar. The path and names may be different though.
October 27th, 2007 at 12:54 am
Thanks! Today is the 27th of October and you posted this solution on April the 19th…. i.e. 6 months down the line – the problem is still in existence.
I’m running Vista – everything is patched and up-to-date, yet upon running setup – it just terminated without any errors! – So I just tried your solution and it now works!
Damn Adobe – get your act together!
October 31st, 2007 at 8:51 pm
hey guys thanx very much for your helpful info however ive hit a problem that none of you have yet…… after registering the dll file it did that fine and now i have the setup actually loading instead of disappearing haha, however when the configuring setup bar completes and brings me to the welcome screen for installing cs3 it comes up with an error, “error occured, please look at setup log file for information”. i checked this error log and no helpful information at all!!
could it be because i have dreamweaver cs3 already installed or doesnt that matter?
by the way im running vista 32bit, on a very powerful machine, quad core, 3gig ram etc etc
any helpful information will be great
thnx
Darryll
October 31st, 2007 at 10:45 pm
Daryll – I wish I could help you out further, but that’s an issue I’ve never ran into. You may want to contact Adobe directly about it
November 6th, 2007 at 10:37 pm
Doesn’t work for me
November 16th, 2007 at 10:08 am
Thaks-) With love from Russia “)
November 19th, 2007 at 11:31 am
THANK YOU THANK YOU THANK YOU!
IT WORKED! IM SO HAPPY!!!!!!!!!
November 20th, 2007 at 2:11 pm
Thank You for the tip. Saved us lots of troubleshooting.
November 20th, 2007 at 9:24 pm
[...] http://blog.kirupa.com/?p=85 [...]
December 17th, 2007 at 7:26 pm
You, sir, are a king among men.
December 20th, 2007 at 12:00 am
thanks a lot…works perfectly..
December 21st, 2007 at 2:03 pm
thanks a lot
big up1x
December 25th, 2007 at 12:42 pm
grazie mille funziona benissimo
January 4th, 2008 at 8:44 am
Thanks so much!!! really helpful!
January 10th, 2008 at 11:11 am
thanks so much!!! couldnt download security update but this worked and was super easy
January 13th, 2008 at 6:58 pm
it was very helpfull
how do you know about that
January 13th, 2008 at 8:24 pm
Just experience. I’m very unlucky when it comes to installing software, and I’ve been installing software since the early 90’s
January 21st, 2008 at 1:16 pm
Instructions from God how to install adobe on windows vista.
I was having trouble installing adobe on windows vista and after reading and trying endless instructions nothing worked…
Then it hit me….
Jesus said: Ask and it will be given to you; seek and you will find; knock and the door will be opened to you. For everyone who asks receives; he who seeks finds; and to him who knocks, the door will be opened.” —Matthew 7:7–8
I prayed to the Lord to forgive my sins and to give me wisdom and He answered my prayer.
Glory to the Lord for being so loving, forgiving and giving us what we seek even when we dont deserve it.
I hope that the following instructions will help you with your work as God helped me.
Step 00. Backup your important files and documents because the installation of vista will delete all
Step 01. Install Dell Media Direct CD wich will create a partition for media files ( I have Dell Pc)
Step 02. Install windows vista choosing to create fresh installation. when prompted delete the previows windows partition then create a new one and do not forget: chose the option to format it.
Step 03. Install all necessary drivers, anti-virus, firewall and update your windows.
Step 04. Turn Off UAC ( user account control ) by going on control panel – click user accounts –
Step 05. Restart your PC on safe mode by pressin F8 when it is starting up.
Step 06. Insert your adobe CD and copy all the files in your favorite folder on your Pc
Step 07. Restart your PC normally – open the folder where you saved adobe – right click on setup.exe and chose option “run as administrator”. You will now be able to use adobe on vista
Praise the Lord for guiding us when it seems impossible. We struggle because we dont ask and when we ask we doubt. Believe and you will receive the blessings of God. We try to solve things ourselves and we dont ask The Almighty that created everything that has ever been created. God knows it all and He is willing to give us wisdom without finding fault. We just have to come near him by prayer and with repentful heart and He hears us and helps us no matter what.
If you need more info contact me at: mynotebook@hotmail.co.uk
God Bless
February 3rd, 2008 at 3:05 am
Hey Krups, awesome, thanks for the help!
Akhilla
February 19th, 2008 at 9:24 pm
Great!!!! It works!!!!!!
thx thx thx!
February 24th, 2008 at 2:36 pm
wow thanks, why did that work?
February 24th, 2008 at 3:21 pm
Brythoniad – one word, Magic.
I have some ideas on why this worked, but since I am not sure, I’m not going to speculate
February 26th, 2008 at 8:35 pm
This worked wonderfully. Thank you.
Dan
February 27th, 2008 at 4:28 pm
Thank you.. I managed to get to install it..
BUT for some reason it still wont install most of the programs.. or atleast the ones I need most.. It just keeps telling me that there is error with components.. or something like that.. Is there an aswer for that..
March 4th, 2008 at 3:30 pm
Great!
Thanks!
March 5th, 2008 at 10:27 pm
Thanks so much! I downloaded the program twice and when it didn’t work I immediately found your fix.
March 6th, 2008 at 2:02 am
thx dude!
March 6th, 2008 at 12:45 pm
T H A N K S.
thats Adobe fault!
March 14th, 2008 at 5:48 pm
Gracias por el consejo amigo!!! thanks
March 18th, 2008 at 6:56 am
THANKS!!! I LOVE YOU!!!
April 14th, 2008 at 6:56 pm
Thanks!! This fixed it!
April 17th, 2008 at 3:35 am
Thank you — saved me from a serious frustration headache! Much appreciated!
April 19th, 2008 at 4:39 pm
Thank you so much for the help
I’m a freelance designer on a VERY VERY VERY tight schedule I was one step away from putting my computer through the window. I would have lost my contract and paycheck without this so thanks again
April 28th, 2008 at 2:36 pm
Thanks a lot, keep the good work, we normal people need always help from the best, once again thank you.
May 1st, 2008 at 10:36 pm
Thanks for the tip. This error has been bugging me for months and couldnt seem to get rid of it. Through your instructions, ive finally managed to rid myself of it. Thanks again and more power to you!
May 25th, 2008 at 6:19 am
I had HUGE problem with this one. To make it clear for everyone else, there is a space between ‘regsvr32′ and ‘jscript.dll’ Remember that, I hung on it for a few hours.
June 2nd, 2008 at 1:53 pm
Excelente!!!
Muchas gracias
June 2nd, 2008 at 6:31 pm
Very thanks…
June 16th, 2008 at 3:51 am
i have done the instructions but still the internal error 2739 screen still popped up. what should i do? i hope you can help
July 20th, 2008 at 8:39 am
This worked great man!
Thanks a bunch!
@daniel
be sure you run as administrator. The cmd path should be something like windows32\system32.
hope it helped.
August 29th, 2008 at 3:46 am
thanks for nice tip……but while entering regsvr32 jsript.dll, a space between regsvr32 and jscript.dll…..
ok take care ba…..bye
September 9th, 2008 at 12:42 pm
I tried to reinstall Abobe Creative Suite 3 Master Collection. Only Adobe Acrobat will reinstall.
October 20th, 2008 at 8:39 pm
yeah..! Thank alot
October 27th, 2008 at 7:16 am
Vista is pants! Simple
December 3rd, 2008 at 12:06 pm
Thank you very much for this fix, works great now, XP as well..
Thanks!
December 13th, 2008 at 1:21 pm
I have an issue in that I only wish to install InDesign from the Creative Suite MasterSuite bundle as I don’t have enough RAM to install the entire thing. How can I only install InDesign on my XP laptop?
December 15th, 2008 at 2:59 am
Gregory – I don’t know the answer to your question
You really should contact Adobe’s technical support for this.
December 18th, 2008 at 5:09 pm
Hi all!
As a fresh blog.kirupa.com user i just want to say hello to everyone else who uses this board <:-)
December 28th, 2008 at 2:00 pm
My error is labeled: “internal error 2738 not 2739.” The solution you offered seems to be a fix for Adobe CS3. The software I am trying to install is Techsmith Snagit 8.2.0. Does it require a different fix? Do you have a fix for above mentioned error? The error I get when trying using your particular fix is:
“regsvr32jscript.dll is not recognized as an internal or external command”
December 28th, 2008 at 5:33 pm
hey — i use windows xp service pack 3 and couldn’t find instructions to do this ANYWHERE — all for Vista or in some other way not helpful. I used the instructions on this page: http://www.smartcomputing.com/editorial/article.asp?article=articles%2F2008%2Fs1909%2F36s09%2F36s09.asp&articleid=49729&guid=&searchtype=0&WordList=ENCOUNTER&bJumpTo=True
except that on my computer i went to applications, just clicked on Command Prompt, entered the first command, hit Enter, and typed the second command. it worked!
December 28th, 2008 at 7:12 pm
Hi Kirupa,
I successfully followed your instructions with the jscript.dll, and also the vbscript.dll, and got success messages. I tried disabling all startup programs as Adobe reccomends, and even trued in safe mode. The same thing happens- after the begginning of the install, it just quits. I had this installed before (CS3 master suite) and replaced MB and CPU (now quad core).
Any ideas or suggestions?
Thanks.
December 28th, 2008 at 8:30 pm
PS. I am using Vista Ultimate x32, and my processor is a Core2 Quad 2.4 Ghz with 4 Gigs of memory
September 7th, 2009 at 7:19 pm
[...] http://blog.kirupa.com/?p=85 [...]
September 17th, 2009 at 9:04 pm
Interesting. Just pulled up your blog post doing a search for XP repair.
I like XP but it can be tough to fix sometimes. (But it is still easier for me to understand than NT!)
Thanks for posting.
October 5th, 2009 at 8:08 pm
Hello, I recently upgrade from XP SP2 to XP SP3
sadly now, I can’t install Photoshop CS3, when I double-click on Setup.exe, it show me a small bar/dialog which tells me it’s extracting files, but after that, NOTHING HAPPENS
I left it for an hour, and again, nothing happens. I checked my Task Manager and I found that Setup.exe and Msiexec.exe are running but with completely 0% of system resource.
I tried everything possible, nothing worked for me, I really need Photoshop CS3 for my work.
Please Reply to my email if u have the answer to my problem thank alot
Jai Sham jai9313@gmail.com
October 6th, 2009 at 9:37 pm
When I get back to the reinstall place it asks me to place the disc in the system. IT IS ALREADY IN the System!!!
Please help
November 19th, 2009 at 2:59 pm
,..] blog.kirupa.com is other useful source of information on this subject,..]
November 28th, 2009 at 10:34 pm
I Have the same problem on winxp with fireworks cs4 when i install jscript at the end of installation it gives error REGISTERING OCX C:\WINDOWS\SYSTEM32\JSCRIPT.DLL and when i try to use regsvr32 it also gives error
November 28th, 2009 at 10:46 pm
ooh someone help i was too excited for fireworks cs4
January 14th, 2010 at 3:05 pm
thanks